Hello! 👋

My name is Inki Hong

and I'm a Senior Software Engineer

About Me

Senior Software Engineer with a decade of experience in backend and full-stack development, cloud-native architectures, and scalable solutions. Passionate about mentoring engineers and delivering high-impact technical projects.

Java Python JavaScript SQL HTML5 Salesforce Apex AWS Kubernetes Docker Firebase Spring Boot Django Flask Node.js React Angular RESTful APIs GraphQL Oracle Azure GitLab GitHub VS Code PyCharm IntelliJ IDEA DataGrip DBeaver Postman JIRA Confluence ChatGPT GitHub Copilot

Experience

Senior Site Reliability Engineer

T-Mobile US

08/2024 - Present
  • Led backend service development with Spring Boot and Python, improving deployment reliability and scalability.
  • Automated deployments, monitoring, and incident response using Kubernetes and GitLab CI/CD, reducing downtime.
  • Mentored junior engineers, led intern bootcamps, and conducted technical interviews to grow team capability.
  • Built React-based admin dashboards integrated with GraphQL APIs, streamlining change management and deployments.

Software Engineer

T-Mobile US

03/2021 - 08/2024
  • Designed and implemented backend web services with Spring Boot, powering critical business operations.
  • Developed automation scripts in Python to support system monitoring and infrastructure tasks.
  • Collaborated with cross-functional teams to deliver microservices and APIs with strong reliability guarantees.
  • Contributed to DevOps practices with Kubernetes, AWS, and GitLab CI/CD to improve delivery pipelines.

Senior Technical Consultant

Zuora

05/2019 - 03/2021
  • Delivered scalable Salesforce + Zuora Billing solutions for enterprise clients, enabling subscription workflows and automated renewals.
  • Built and deployed Salesforce applications (Apex, Lightning, REST/SOAP APIs) integrated with Zuora’s platform.
  • Led data migration and large-scale integration projects, ensuring accuracy and seamless transitions for Fortune 500 clients.
  • Mentored junior consultants in Salesforce and Zuora best practices.

Technical Consultant

Zuora

05/2017 - 05/2019
  • Developed custom Salesforce solutions (Visualforce, Apex triggers, Lightning Components) for subscription and billing use cases.
  • Designed and implemented integrations between Salesforce and Zuora to support complex billing requirements.
  • Collaborated with clients to run technical workshops, educating them on Zuora’s Salesforce packages and best practices.
  • Launched open-source, reusable Salesforce/Zuora components to accelerate client implementations

Software Engineer 2

Daugherty Business Solutions

02/2017 - 05/2017
  • Built features for a global hotel management system used by Hyatt, leveraging Spring Boot, Oracle SQL, and jQuery.
  • Designed versioned deployments to improve release management, pioneering new practices within the client team

Software Engineer 1

Daugherty Business Solutions

01/2015 - 02/2017
  • Developed APIs and business logic to support hotel booking and group reservation systems.
  • Improved Oracle database performance by optimizing queries and schema design.
  • Collaborated directly with client stakeholders to translate requirements into technical deliverables.
  • Maintained build and deployment pipelines, integrating with Jenkins and version control tools.

Education

B.S. Computer Science

Georgia State University

2014